Contact Us

Check your spam/junk folder. The email comes from noreply@hedge-monkey.com with subject "Your [Pack Name] Clip Art Pack is Ready! 🎨". If still missing, contact support@hedge-monkey.com with your Etsy order ID and we'll resend immediately.

Double-check you're entering it exactly as shown: ELM-XXXXXXXX (caps, with hyphen). Codes are case-sensitive. If still failing, the code may have been revoked (refund) or exhausted (10 downloads used). Contact support with your order ID.

No! Our access codes are permanent — they never expire. You can re-download your files anytime, forever. The only limits are: 10 downloads per code, and codes can be revoked if the Etsy order is refunded.

Personal: Personal projects, gifts, non-commercial prints.
Commercial: Sell products using the clip art (up to 1,000 units).
Extended Commercial: Unlimited commercial sales. Check your fulfillment email or portal for your tier.

Digital downloads are non-refundable after download (per Etsy policy & EU consumer law). If you haven't downloaded yet, contact us within 14 days of purchase. Refunded orders automatically revoke access codes.

Yes — generated with Midjourney AI under paid subscription, then extensively curated, refined, and vectorized by us. Commercial rights verified via Midjourney subscription. See our Terms of Service for full disclosure.